POLICIES

This Privacy Policy explains how OriginalTeck collects, uses and protects personal information provided through our website, inquiries, and order process.

OriginalTeck may collect personal information such as name, phone number, delivery details, payment-related information and product inquiry details where necessary to respond to customers, process orders, arrange fulfilment, and provide support.

Customer information is used only for legitimate business purposes, including communication, order confirmation, delivery or pickup arrangements, customer service, and service improvement. OriginalTeck does not sell, rent, or disclose personal information for unrelated third-party use.

Where required for fulfilment, limited customer information may be shared with relevant service providers strictly for service completion. OriginalTeck takes reasonable measures to protect personal information and handle it responsibly.

By using the OriginalTeck website or submitting information through our contact and order channels, customers consent to the collection and use of their information in accordance with this Privacy Policy.

OriginalTeck reserves the right to update this Privacy Policy at any time to reflect operational or legal changes. For privacy-related inquiries, customers may contact OriginalTeck via call or WhatsApp on 0240599667.

These Terms of Service govern the use of the OriginalTeck website and all purchases or inquiries made through our platform.

OriginalTeck sells, sources and distributes verified consumer electronics within its stated product categories. All products are subject to availability, condition confirmation, price confirmation, and agreed fulfilment terms before an order is completed.

Customers are required to review and confirm all relevant product details, including specifications, device condition, pricing, warranty coverage, and fulfilment arrangements before making payment. Full payment is required before delivery or pickup is processed.

OriginalTeck verifies gadgets before fulfilment to support customer safety and product reliability. Where a device condition has been disclosed before order confirmation, that condition forms part of the accepted purchase terms.

Returns, exchanges, and warranty matters are subject to OriginalTeck’s applicable policy pages. OriginalTeck reserves the right to revise website content, pricing, availability, or service terms at any time.

For further clarification, customers may contact OriginalTeck via call or WhatsApp on 0240599667.

OriginalTeck offers both nationwide delivery and pickup options for confirmed orders.

All deliveries and pickups are processed within 72hrs (3-working days) ONLY after FULL PAYMENT has been made. This helps us confirm customer commitment and prepare orders properly for fulfilment.

Delivery timelines may vary based on product availability, order confirmation time and customer location. Customers will be informed of the expected delivery arrangement once an order has been confirmed.

For pickup orders, customers will be notified once the item is ready and the pickup details have been arranged.

OriginalTeck works to ensure that all gadgets are properly checked and prepared before fulfilment. Customers are encouraged to confirm product details, condition, and order terms before delivery or pickup is completed.

For delivery inquiries or order support, customers can contact OriginalTeck directly by call or WhatsApp on 0240599667.

OriginalTeck is committed to customer satisfaction and product reliability. Customers are encouraged to confirm product details, specifications and stated device condition before order confirmation and fulfilment.

Our device conditions are as follows:

• A+ (Brand New): Unused device in new condition, with complete presentation where applicable.

• A (Fair New): Near-new device with minimal signs of use and strong overall condition.

• B+ (Fairly Used): Gently used device with light signs of use and reliable performance.

• B (Used): Used device with visible wear but sound functionality for regular use.

Condition for Returns or exchanges:

Returns or exchanges may only be considered where a product has a verifiable issue or does not match the confirmed order details at the point of delivery or pickup. Any issue must be reported within 7 to 14 days upon receipt of the device, depending on the nature of the concern and review outcome.

Returns or exchanges do not apply to:

1. customer misuse,

2. physical damage after delivery or pickup,

3. change of mind after purchase,

4. or conditions that were clearly disclosed before order confirmation.

Warranty coverage is based on the stated device condition:

A+ (Brand New): up to 12 months

A (Fair New): up to 6 months

B+ (Fairly Used): up to 3 months

B (Used): up to 1 month

For fairly used and used devices, customers are expected to review the stated condition carefully before purchase, as approved orders are based on the condition already communicated. Where a return, exchange, or warranty-related request is approved, OriginalTeck will communicate the next steps directly with the customer.

For support regarding returns, exchanges, or warranty inquiries, customers may contact OriginalTeck via call or WhatsApp on 0240599667.